+ (506) 2643 3000

Reservation Policy

Check-in time

You may enter the hotel from 10:00 am and use the facilities, but we only can guarantee the availability of your room after 2:00 pm

Check-out time

To leave the hotel you have to go to the reception in well in advance of your departure to cancel any expenses incurred for services.
The deadline to leave the room is at 12:00 noon.
It is important to note that if the room is left after the departure time, this will generate to your account an additional charge of $ 100.00

Payment Information.

Your credit card is needed to guarantee your booking. The hotel can charge your credit card according to the specially mentioned hotel policy or cancellation rules.
By confirming the booking process, you authorize the hotel Mar de Luz to charge the full amount of the reservation in your credit card.

Cancellation policies

Easter week, Christmas and new year

Any cancellation or change can be done until 7 days prior to your arrival day to avoid penalties. Late cancellation will be charged the total cost of your stay.

In case of NO SHOW , the hotel will charge the total cost of your stay.

Hight season and low season

Any cancellation or change can be done until 24 hours prior to your arrival day to avoid penalties.                                                                                                                                              Late cancellation will be charged the total stay.

In case of NO SHOW , the hotel will charge the total cost of your stay.

To cancel reservations please go back to the reservations page, and click on the window MODIFY/CANCEL RESERVATION enter your reservation ID and then you will be able to cancel your reservation. A confirmation will be received to your mail.

General policies.

Visits are not allowed.
Pets are not allowed.

Luggage at check-out.

Prior to your departure, you should call ahead to the hotel reception to sent a person to pick up your luggage.
We recommend that you check your room very well before you leave for you not to leave items left.


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