Cancellation Policies, Hotel Mar de Luz

All the cancellations must be sent in writing to the reservation department to the following fax numbers: (506) 2643 3000 or via email to: reservations@mardeluz.com

Low Season

Cancellations received 15 days prior to the client's arrival date: no penalty will be applied.

Cancellations made between 14 and 8 days prior to the client's arrival date: a 50% penalty of the total reservation will be applied.

Cancellations received less than 7 days prior to the client's arrival date or in case of a "No Show": the total charge of the stay will be applied.

High season

Cancellations received 21 days prior to the client's arrival date: no penalty will be applied.

Cancellations received between 20 and 8 days prior to the client's arrival date: a 50% penalty of the total reservation will be applied.

Cancellations received less than 7 days prior to the client's arrival date or in case of a "No Show": the total charge of the stay will be applied.

Easter Week and End of Year

Cancellations received 30 days prior to the client's arrival date: no penalty will be applied.

Cancellations received between 29 and 15 days prior to the client's arrival date: a 50% penalty of the total reservation will be applied.

Cancellations received 14 days prior to the client's arrival date or in case of a "No Show": the total charge of the stay will be applied.

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